Frequently Asked Questions
What format does my list need to be in?
Your list needs to be in a Microsoft Excel format (.xls, .csv). All data must be separated into separate columns (owner name, mailing address, mailing city, mailing state, etc.
What payment methods do you accept?
We accept payment by credit card. Your credit card is processed by PayPal or Authorize.net. A PayPal account is not necessary to make a purchase from us. You may use any of the following credit cards to make a purchase: Visa, MC, AMEX, Discover.
When am I billed/charged for my order?
The full amount of the order is automatically charged to your credit card at the time your order is placed.
Is your website secure for credit card payments?
Yes. We use PayPal or Stripe to process credit card payments. They are among the largest online credit card processors in the world and comply with the most stringent industry security measures. You can use American Express, Discover Card, Mastercard, or Visa without the need for a PayPal account.
Can you you refuse my order?
What turnaround times do you offer?
The Standard and Rush production turnaround time advertised for a product on this site is based on the typical number of days a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays. While we employ best efforts to meet your target deadline date, unforeseen delays in delivery services, breakdown of equipment, illness, inclement weather, acts of nature and other occurrences may impact our ability to meet the deadline.
When does production of my order start?
Production will start when all of the following are met: all print-ready artwork is uploaded, full payment is received, and—when a proof has been requested by you—when your proof approval has been received before any indicated cutoff time.
Can we trust you with our data / customer lists?
Every account is backed behind a secure wall so there is no sharing of data. We would never share or sell your data.
How are orders Shipped?
Orders will be shipped via USPS Mail, UPS or Fedex at our descretion. Orders will be produced within 2-4 business days (if ordered between M-F 8-5 pm EST) • Estimated delivery time: Approximately 7-10 working days.
How long does it take for my mail to go out?
2-4 Working days. Postcards usually go out 1 day sooner than letters.
Do turnaround times include shipping time?
No. The transit time for shipping is always additional to production turnaround. Please take this into consideration when placing the order.
All sales are final.